Refund Policy

Last updated: September 24, 2026

WNYpress Services

Because WNYpress provides several different kinds of products and services, refund eligibility depends upon what was purchased and whether work or service delivery has begun.

Professional Services

Payments for development, configuration, consulting, design, deployment, or other professional services are generally refundable before work begins unless otherwise specified in the applicable proposal or agreement.

Once work has begun, amounts corresponding to work already performed are non-refundable.

Completed Work

Completed services and delivered custom work are non-refundable except where otherwise required by law or expressly agreed in writing.

Software and Digital Products

Software licenses, digital products, and activated services may be non-refundable after delivery, activation, or access has been provided, except where otherwise stated at purchase or required by applicable law.

Recurring Services

Canceling a recurring service prevents future renewal charges according to the applicable billing terms. Cancellation does not automatically create a refund for a billing period that has already begun.

Third-Party Charges

Domain registrations, hosting products, software licenses, API charges, transaction fees, and other products supplied by third parties may be subject to the provider’s own refund policies.

WNYpress cannot guarantee refunds for charges imposed by third-party providers.

Billing Errors

If you believe you were charged incorrectly, contact WNYpress promptly so we can investigate.

Requesting a Refund

Refund requests may be submitted through WNYpress Support or by contacting support@wnypress.com.

Any refund that is approved will generally be returned through the original payment method where practical.